Quality of service
Quality of service
At SkyChoice Communications, we strive to provide the best quality of service possible to our customers. However on the rare occasion that you have issues with your service or wish to make a complaint, we want to hear about it! In order to address any concerns or resolve an issue with your SkyChoice service(s), please follow these steps:
Contact us by the method of your choice, either by phone or electronically on our website. Contacting us early is the best way to quickly and efficiently resolve any issues and our representatives continuously strive to work patiently with you to do what’s right for the customer.
If you’ve discussed your concern with our customer service representatives and are still unsatisfied or if the issue is still not resolved, you can request to have the matter escalated to a supervisor. The matter will then be thoroughly reviewed and a response will be provided typically within 48 business hours. However, please note that more complex issues may take additional time for us to review so in these cases, we would require at least 72 business hours before being able to respond.
If one of our supervisors still haven't been able to fully address your concerns, the matter can then be escalated to our customer experience manager who will fully review what has been done so far and provide a plan of action in order to remedy the situation within 72 business hours.
If the plan of action provided by our customer experience manager has failed to address your concerns, you may contact the CCTS which is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about the CCTS, you may visit its website, at www.ccts-cprst-ca, or call toll-free: 1-888-221-1687.